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Hellenic Glass Industry - Support portal

Mandatory Order Reason for returns ZREU ZRE ZRER


Elias Stassinos

For Return Sales Orders of type ZREU, ZRE and ZRER we need to add a reason for the returnĀ 

The field is called ORDER REASON and some of you already use it.

The list of reasons is the following:

  • 901 Financial Reasons
  • 902 Quality (curstomer claim)
  • 903 Packaging Destroyed
  • 904 Wrong Customer Order (Our responsibility)
  • 905 Barcode Issue
  • 907 Wrong Customer Order (Customer responsibility)

If a reason is NOT defined the system will notify you upon pressing SAVE:

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***IMPORTANT!!!***

If you press save the system will save the Order but you will NOT BE ABLE TO MAKE A BILLING. So you need to fill the order reason for all orders.


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